Truist

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5600 W Broad St
Richmond, VA 23230
At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities.
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Reviews

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1.510 reviews
Charity P.
1/4/2025

Easy to deal with. Friendly tellers. Convenient locations. Typically not very busy so no long lines.

RL V.
7/9/2025

This is my review and after reading some of the others, I am not alone since the merger of Suntrust and BBT this bank is horrible for mortgaging. I was with Suntrust for almost 20 years when they...

Mike C.
4/11/2024

This bank has the worst phone customer service I have experienced. Not only do they use overseas call centers, but their process is to treat you as if they're an overdue bill collector. It is...

Mark S.
11/10/2022

Truist Bank is now THE greatest example of two OK banks merging to become the worst bank in America. The employees are under qualified and extremely poorly trained. The company clearly wants to...

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Lynette H.
11/3/2022

The result after the merger with Suntrust is a truly evil or hopelessly incompetent entity -- likely both. Their customer service has gone to hell and they're going to charge you every fee under...

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