Managed Objects, a subsidiary of Novell, is a Business Service Management Company. Managed Objects introduced the concept of Business Service Management (BSM), along with the first software to deliver it in 1997. BSM works by correlating networks, systems, end users, applications and even business metrics to the services that IT delivers. BSM enables customers to monitor, manage and report on the availability and performance of online trading, customer relationship management, corporate e-mail and many other services.