west elm

My stars are mostly for the white glove delivery. So easy and lux. Expensive! But considering the alternatives fir getting your stuff home, worth it. Scheduling is drama free. The delivery team...

Beautiful products, awful customer service. I'm giving one star solely because I genuinely love the furniture and room décor. Unfortunately, the customer service leaves a lot to be desired. I...

Dunno if this store has a policy to never approach customers if they need help, but that seems to be the culture. If you wanna browse and want to be left alone, or when you ask for help, to be...

So here we are. My wife and I have been West Elm customers for over 2 decades now. Started with catalog ordering and now both in store and online spending thousand of dollars over the years. We...

I would imagine this is what getting catfished feels like. Everything looks pretty on the surface but when I decided to engage, I was shocked at what I found. I expect this type of service from a...