west elm

Typically, I don't write reviews for chain companies such as West Elm, but I really wanted to highlight the excellent customer service provided to us by a sale person at the Fenway location. We...

I bought the Harris pop up couch, and the cushion is so hard. I called and complained to the designer at the store who recommended the couch and they said wait 3 months. I called again and said it...

Years ago I bought 4 dining rooms chairs from West Elm that ended up being the worst items of furniture I have ever owned. I think if you sneezed hard enough near one the veneer wood would chip....

Worst customer service I have ever experienced in my entire life. I would give them a 0 if I could.

Its going to take a lawsuit for this company to do right by its consumers. This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you...