Mike, owner and founder of Mike's Shoe Repair, has been in the business of repairing shoes and luggage for 37 years. It is clear that his shop in central Evanston is well connected to the community: Mike posted a hand-written note telling his customers he was away and when he would be back to work. The shop's employees are very friendly and happy to help their customers. In addition to services of repairing shoes and luggage, the store also sells shoe related supplies such as laces and polish.