Connect International LLC is a leader in nearshore BPO services, offering customer contact solutions, flexible staffing for back-office tasks, and quality assurance services. With a focus on financial services, they provide people-first offshore or nearshore staffing solutions that reduce costs while maintaining quality interactions. Located in Central America, Connect International offers cost savings greater than traditional markets like India or the Philippines, with the lowest turnover rate in the industry and experienced agents in loan verification, debt collections, and customer care.
With bilingual agents who have learned English and Spanish throughout their education, Connect International provides cost-effective solutions, operates in the same time zone as the US, and maintains a symbiotic relationship with clients through effective communication and goal-setting. Their process, from concept to execution, integrates seamlessly into existing business operations within 15-30 days, resulting in instant and measurable cost reduction. With operations in Managua, Nicaragua, and Panama, Connect International is well-positioned to work with US-based customers and offers qualified agents who have passed drug tests and criminal background checks.
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