west elm

We have ordered many items from West Elm -- media console, desk, bookcase, night stands, mattress, counter stools, bedding, etc. While the quality is not as high as the furniture we've...

I'm disappointed by my experience with West Elm. On June 20, 2025, I placed an order for custom curtains and immediately called to switch from two large panels to four smaller, a request they...

We selected a rug and I asked the sales person if white glove delivery meant they will move the furniture, place the rug, and put the furniture back. I was told yes. That is not what happened....

If I could write lower than 1 star I would. RUN AWAY FROM WEST ELM- I have been a customer for years and had a made to order couch done in October. I have previously ordered them and had no...

While West Elm is my go-to furniture store, this location dropped the ball for sure. I'm not sure if it was because of Black Friday weekend or what but the service is terrible. Like BAD! We...