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Percepta is a provider of customized outsourcing solutions to the automotive industry. The company contact management and business process administration services. It offers cost-effective customer support operation ad learning solutions for commercial and industrial businesses. Percepta capabilities include customer care, distributor and retailer support and customer relationship management services. It is an ISO9001:2000-certified company. The company designs and conducts technical training and skills certification programs for employees. Percepta is affiliated with Ford Motor Company and TeleTech Holdings companies. It has a staff of trained and certified professionals, including finance directors, business developers and sales and marketing managers. The company maintains a location in Melbourne, Fla.