Jo P.
8/15/2022
Over the last year, I worked with Elana on window treatments for 5 rooms in my home (a total of 18 windows). I did have a few issues along the way but fortunately, Elana is a doll and was great in...
The Shade Store
Closed
(74)
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250 University Ave Ste 109
Palo Alto, CA 94301
Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our downtown Palo Alto showroom located just minutes away from Stanford University to meet with a design expert and experience our interactive ...
Also at this address
Reviews
3.5(74)
Kathleen R.
9/29/2025
Shockingly bad customer service. Had a shade for two weeks and the motor died - shade stuck in down position. Room is dark. I've made at least 8 calls to customer service and twice have been...
Peter F.
12/27/2025
We paid thousands for custom Roman shades. It took forever to get them installed, while the huge boxes languished in our bedroom. The shades were never right: puckered, hand wrong. One shade broke...
Erika L.
6/22/2024
The shade store is renown for their service and shade selection. Six months after our initial order, our drapes are still not completed for various issues. Supply chain issues, bad communication,...
Varun J.
9/15/2024
UPDATE 2: It's shocking that our bad experience with Shade Store has continued. Four weeks ago we learnt through Shade Store's customer service that the shades they installed in our house were...
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