Happy Returns

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395 Santa Monica Pl
Santa Monica, CA 90401

Happy Returns provides returns software and reverse logistics solutions for e-commerce merchants. Their advanced returns process is designed to be faster, smarter, and more secure, ensuring that the returns workflow matches the efficiency of the business itself.

With a focus on flexibility, Happy Returns offers a Power BORIS system that allows for effortless returns acceptance across various brands and stores, ultimately reducing shopper frustration and increasing foot traffic in retail locations. Their multi-brand Buy Online, Return In-Store (BORIS) feature is point-of-sale agnostic, allowing for seamless routing of returns by brand or SKU to different destinations.

The company emphasizes delightful customer experiences, boasting a 93 Net Promoter Score with 86% shopper adoption. With the exclusive Return Bar® Network, Happy Returns ensures reliable returns through patent-pending fraud prevention technology, real-time performance monitoring, and detailed analytics for retailers, all aimed at boosting efficiency and reducing costs for e-commerce businesses.

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Reviews

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2.0

(25)

Photo of Samantha F.
Samantha F.
9/1/2019

I went to the Happy Returns at the Beverly Center and I was probably there for a total of 45 seconds - gave them the item, typed in my email, and then left. Sooooo easy - and just now (less than...

Karen H.
1/19/2026

This is a nightmare! 2 items I purchased had to be returned. First of all, if you want your money credited back they charge you for it! Horrible customer service! Both items required I use...

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John D.
11/17/2025

Terrible customer service. They had the incorrect label for my item and refused to do anything. Ended up having to return in person at the retailer. Will never use again.

Alexandra S.
6/13/2025

They lost my return and would not reimburse me for the items that I was still being charged for. They offered absolutely no help.

Corey S.
5/6/2025

Had to use happy returns for a swim suit we purchased from swimoutlet.com. The suit was too big for my daughter so my wife took it to staples with the QR code that was emailed to her. The lady...

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